Sonke - Privacy Policy

This Privacy Policy explains how Sonke (the "App") collects, uses, stores, and protects information when you use the Sonke mobile and web applications. Sonke is a business management and trade utility app owned and operated by UniHand through unihand.co.uk.

By downloading, installing, accessing, or using Sonke, you agree to the practices described in this Privacy Policy.

1. Who We Are

Sonke is provided by UniHand ("we", "us", or "our"). The App helps traders, small businesses, and transport operators record and manage business activity, including sales, stock, expenses, credit, quotations, invoices, transport records, reports, and related business workflows.

Website: unihand.co.uk
Support: Use the support section inside the App or contact us through unihand.co.uk.

2. Information We Collect

Depending on how you use Sonke, we may collect the following categories of information:

Account information: name, email address, phone number, sign-in provider details, account identifiers, and authentication records.
Business profile information: shop or business name, owner or employee details, country, city, business type, currency preferences, language preferences, and role permissions.
Business records: sales, products, stock levels, expenses, customers, credit balances, payments, invoices, quotations, RFQs, supplier and buyer interactions, reports, transport trips, vehicle records, and related notes.
Files and media: receipts, quotation attachments, product images, documents, or other files you choose to upload or generate in the App.
Subscription and payment records: selected plan, billing status, transaction references, payment method type, renewal status, and payment gateway responses. We do not store full card numbers.
Support communications: messages, ticket details, contact information, screenshots, and technical details you send to our support team.
Device and technical information: device type, operating system, app version, browser or WebView information, crash logs, diagnostics, IP address, approximate location from network data, and security/session logs.
Usage information: app screens used, feature interactions, sync status, offline queue events, error messages, and performance information.

3. How We Use Information

We use information to:

Provide, operate, and improve Sonke.
Create and manage user accounts, business profiles, employees, and permissions.
Store, sync, and display business records across devices where supported.
Generate receipts, invoices, quotations, reports, and business summaries.
Support offline use and sync records when connectivity returns.
Process subscriptions, payments, billing history, and access to paid features.
Provide support, investigate issues, and respond to requests.
Detect, prevent, and respond to fraud, abuse, unauthorized access, and policy violations.
Maintain security, backups, diagnostics, analytics, and service reliability.
Comply with legal, tax, accounting, regulatory, and app store obligations.

4. Legal Bases and Business Purpose

We process information where it is needed to provide the App, perform our agreement with you, support our legitimate business interests, comply with legal obligations, protect users and the service, or where you have given consent.

5. Offline Data and Device Storage

Sonke is designed to support low-connectivity and offline workflows. Some business records may be stored locally on your device so the App can keep working without a constant internet connection. If you lose access to your device, uninstall the App, clear app data, or use a different device, locally stored data may be lost unless it has synced successfully.

6. Sharing and Disclosure

We do not sell your personal information. We may share information only where necessary, including:

With service providers who help us operate hosting, databases, authentication, analytics, storage, support, payments, notifications, and security.
With other users or businesses where a feature requires it, such as trade quotations, RFQs, invoices, ratings, employee access, or buyer/supplier workflows.
With app stores, payment gateways, or platform providers when required for billing, subscriptions, authentication, distribution, or compliance.
When required by law, regulation, court order, lawful request, or to protect rights, safety, and security.
In connection with a merger, acquisition, restructuring, or transfer of the service, subject to appropriate safeguards.

7. Third-Party Services

Sonke may use third-party services for authentication, cloud hosting, database storage, payments, analytics, crash reporting, notifications, file storage, and app distribution. These services process information according to their own terms and privacy policies as well as our instructions where applicable.

8. Data Security

We use reasonable technical and organizational measures to protect information, including secure authentication, encrypted connections, access controls, and service-level security controls. No online or offline system is completely secure, so you should protect your device, account credentials, and any exported business documents.

9. Data Retention

We keep information for as long as needed to provide Sonke, maintain business records, resolve disputes, meet legal and accounting requirements, prevent abuse, and enforce our terms. Some records may remain in backups or logs for a limited period after deletion. Locally stored data remains on your device until removed by you, the App, or the operating system.

10. Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your account or certain data.
Object to or restrict certain processing.
Export certain data where technically feasible.
Withdraw consent where processing is based on consent.

To make a request, use the support section inside the App or contact us through unihand.co.uk. We may need to verify your identity before completing a request.

11. Children

Sonke is intended for adults and business users. It is not directed to children. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

12. International Use

Sonke may be used in multiple countries. Your information may be processed in countries other than where you live, depending on our service providers and infrastructure. We take reasonable steps to protect information when it is transferred or processed internationally.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date below and publish the revised policy on this page. Your continued use of Sonke after changes are published means you accept the updated policy.

Last Updated: June 27, 2026