Sonke Support

What is Sonke?

Sonke is a practical business tool for traders, small businesses, and transport operators. It helps users record sales, manage stock, track expenses, manage customer credit, create quotations and invoices, handle trade requests, review reports, and keep records organized.

Who owns Sonke?

Sonke is owned and operated by UniHand through unihand.co.uk.

How do I create an account?

1. Download and open the Sonke app.
2. Choose one of the available sign-in methods.
3. Complete your business profile and preferences.
4. Start recording your business activity.

Can I use Sonke offline?

Sonke is designed to support offline and low-connectivity use for key workflows. Some data may be stored on your device and synced when internet access returns. Features that need cloud services, account verification, subscriptions, payments, or real-time trade data may require an internet connection.

Why do I need to keep backups?

Offline data can depend on your device storage. If your phone is lost, damaged, reset, or app data is cleared before records sync, some local records may be lost. For important business records, export or save copies when available.

How do subscriptions and paid features work?

Some Sonke features may require a paid plan or payment. Subscription details, renewal rules, and cancellation options may be managed through the app store, the App, or a supported payment provider, depending on how you subscribed.

Does Sonke process payments for my customers?

Sonke may help you record payment information or connect to supported payment flows, but Sonke is not a bank, payment institution, accountant, or financial adviser. Always verify payments, receipts, balances, invoices, and reports before relying on them.

How do trade, RFQ, and quotation features work?

Where available, trade features let users create requests, send or receive quotations, manage invoices, and interact with buyers or suppliers. You are responsible for checking prices, quantities, delivery terms, payment terms, and counterparty details before making business decisions.

How do I delete my account or data?

Use the account or support options inside the App where available, or contact us through unihand.co.uk. We may need to verify your identity before processing deletion or export requests.

How secure is my data?

We use reasonable security controls such as secure authentication, encrypted connections, access controls, and service-level protections. You should also protect your device, passcode, account login, and exported business files.